Very Disappointed – Cebu Pacific 2nd Anniversary Getgo March 1 2017 1000 points Gimmick

*Update April 5, 2017 : I called the CSR who said that there is still no feedback from the department which processes these claims. As per her, there hasn’t been a person who have gotten the points credited to their account.

So I couldn’t sleep and wanted to get this off my chest.

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“Just a piece of paper”

Reading my email or my facebook news feed around the 3rd / 4th week of march, I saw that Cebu Pacific Getgo was already thanking people about supporting their 2nd anniversary promotions. I was like ‘If they are already thanking people, why is the 1000 points still not credited to my account?’

Backstory

I went to Osaka, Japan last March 1, 2017. On that flight, I won a 1000 pts voucher and the couple behind me won the other two. I was even telling myself how lucky I was since it was at that specific flight (and only until later did I learn that March 1 flights had this promotion) . I was really happy since I rarely win anything and I can get a free 1000pts without spending 88000php via my Unionbank Debit Card. In all honesty, I don’t really think earning miles benefits me but okay, better to have something in return since I’m spending money at our favorite supermarket drugstore anyway.

My return flight was on March 9, 2017 which was already 7 days after the claiming date of my voucher. I asked my mother to call them on March 2, 2017 for obvious reasons why I couldn’t call them but she forgot and luckily I remembered it on March 6, 2017. She then called the customer service hotline on March 7,2017 (which is also the last day of claiming points)  who said to wait within the month of MARCH for the points to be credited. I believe I gave the complete details which shouldn’t have hindered the verification process.

I decided to call them up and follow up. I called twice because I gave the person the wrong date when I first called and had to verify with my mother again.

The first person. Because I made a mistake here, I won’t detail it much but basically from my understanding this was only a one day promotion so when he told me passengers of March 2, 2017 were also given 1000 pts vouchers… it shouldn’t have been valid. And it just goes to show how incompetent or I guess not informed are their customer representatives.

The second person. Sometimes, when I talk to these people, unless you sound angry they won’t take you seriously. She even said that they weren’t affliated with Cebu Pacific. In the end, I had her dig up the conversion from March 7, 2017 (since it’s supposed to be recorded) and finally said that it is already in the verification process.If people you talked with face to face you can’t trust, how to trust people you don’t speak to directly, right?

To me, this promotion was only a marketing gimmick and a big disappointment. I was told that unless they talked with the account holder they won’t credit? Bunch of Bull. The first call passed through. Does that mean to claim the points you can’t leave the country for more than 6 days?

From Getgo’s facebook page, it was like this promo never existed since I couldn’t find the post which said March 1, 2017 passengers had the chance to win 1000 Getgo points.

Additionally, am very super disappointed since they also don’t know how the computation of 88Php = 1 pt in the debit card is computed.

So lesson learned, unless something is already credited… you haven’t won anything and was just paasa-ed.

I can’t even write the word ‘scam’ since there was no money involved (just phone bills).

Japan Day 1 – Arrival at Kansai International Airport (KIX) and Check-in at Hotel

Despite only a 15 day difference from this post and the last… a lot has happened in that gap of time. I must say that it was something which I didn’t expect to happen so soon. If I was born in a different family, I would never be allowed to go on this trip but thankfully, the family is modern and accepting of the events. After this trip, I need to decide what to do with my future…

I booked my tickets with Cebu Pacific last March 2016 for a trip this March 1, 2017-March 9, 2017.

I left my house at 11:05am via Grab. Actually, the Grab I got was 4 stars (which was rare since I usually get 4.5-5 stars) so I was a bit worried. I mean why would this Grab get a 4, right? My flight time was 3:05pm at Terminal 3. I arrived at the airport on 12:10pm which just makes it an hour travel. Paid via debit card and used a promo code for VISA.

As usual, I paid the travel tax first via debit card priced at 1620php. Lady asked whether I checked in already, I said I’ve already web checked-in (I find it extremely pointless if I checked-in, go to travel tax and then return to the check-in counter again).

During my turn at the check-in counter, I handed the lady my booking itinerary and passport. This is the smoothest check-in I had, no questions asked expect if that was my only baggage. I saw some Departure cards at their counter and got one so I can fill it up before I go to immigration.

I went to have lunch and decided to dine at Tendon Akimitsu (the one together with Ramen Nagi) since I haven’t tried the place. (Pretty ironic that I went to eat Japanese food for a flight going to Japan…)

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EBI TEMPURA SET – 440PHP ( 473PHP with 10% Service charge)

After eating, I went to immigration and waived the departure card to the person asking me if I got a departure card and went to fall in line.

The male immigration officer asked me two questions : “When will you come back?” and “Where do you work?”

I answered March 9, 2017 and something along the lines ‘I’m looking for work but decided to take a vacation first’.

After that he was looking to stamp the departure stamp at the first page but was a bit surprised (?) that it’s full so he stamped the next page.

For me, since the Japanese embassy did give me a visa, I don’t see any reason why he shouldn’t let me out for a short vacation.

After that, final X-ray and I waited at my boarding gate. I was pretty much with my phone the whole time so my battery was draining pretty quick. 1 and 30 minutes before boarding I decided to go to National Bookstore (since it is a rare normally priced store) to buy a usb cable (since I saw a SMART and GLOBE charging stations) . My real charger was at my check-in luggage but my phone’s port have charging problems so my purchases weren’t even used.

I decided to stand-by by the gate and wait for boarding.

The plane ride was pretty smooth and I didn’t even expect that they would be giving out 1000 Get go points that day. When I heard the prize, I wanted to get all the vouchers but of course I can’t be greedy.

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First time to have a whole aisle for myself!

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Luckily rode on March 1, 2017 and they were giving away 1000 points. Unfortunately, the points still hasn’t been credited to my account. Hopefully, it’s not false advertisement.

Arrival to Japan was pretty smooth. It was the first time I passed by immigration where they have a lot of specialized machine for pictures and fingerprints. Pretty amazed since even HKIA is not like that.

It’s also the first time where I got questioned by their customs officer. I mean we had a 5 minute talk. It even had a belly inspection. I even thought that she would be inspecting my things so I was going to carry the bag at the table but she was just actually checking the weight. (I know I shouldn’t be surprised since there was a customs form given on the plane).

Since I had an evening arrival and had no idea how to go to my hotel. I went around the arrivals area for a few minutes. There were vending machines for prepaid sim card but I didn’t purchase one since it was expensive and I wasn’t sure if my Xiaomi would work since I read China made phones don’t work with the sim cards.

At NAIA 3, I was looking for ways to get to my hotel and since I wasn’t able to get Klook’s deals for this trip, the easiest and fastest way to go to Shin-Imamiya was HARUKA + ICOCA promo. But it didn’t list where exactly to buy?

I decided to go to where the train is since there was a high probability that the ticket is there.

I also did look at the Kansai Tourist desk in the arrival hall but felt that I didn’t need anything there so I left. They were selling various passes which I didn’t have a lot of time to look at. I also saw Airport bus but I didn’t have enough information about it so I still went with the HARUKA ticket.

After going out the airport, it was so damn COLD. COLD, as in COLD but in a way, comforting. Coming from a tropical country, it’s been a long time since I’ve experience a weather like this so I really wanted to go all out and not wear a jacket but I couldn’t stand it so I opened my luggage and took out my jacket. To be honest, I wasn’t prepared for the weather. The winter wear I brought in Osaka was a jacket which can heat you up in a 22 degree Celsius environment and not in a less than 10 degree Celsius. I also brought a wooled cap which somewhat protected my head from the cold. I loved the icy feeling that was passing thru my face.

I found the ticket vending machine and was amazed with the map on top of it. But I didn’t have the time to look at it since rushing to the hotel and cold weather. Around the same time I saw the HARUKA+ICOCA stall so I decided to line up there. I got the HARUKA roundtrip and ICOCA with a 1500yen balance for 4200yen.

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HARUKA ticket

I went to the train gates and luckily the HARUKA train hasn’t departed yet. It was a smooth ride and the conductor goes around to check if you have a ticket. The only thing I didn’t like at the train was the after smell of smoking. I went down to Tennouji and transferred to Shin-Imamiya.

Following my printed map, a foreigner (I think?), guided me to where my hotel was. I was actually in the correct street but I thought it was at the next.

I arrived around 10:30 pm (UTC +9) and checked-in. Paid 18,500 yen as what’s written in my booking.com itinerary. There were some reminders (paper note was also given) but I didn’t understand the first one and I’m still wondering what’s it about.

After placing my luggage, I decided to head to Family Mart for a quick evening snack. I bought Gyoza and a 2L bottled water.

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Family Mart’s Gyoza- 260 yen

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Bottled Water – 98 yen

And that ends my Day 1.